Annex D - Email communication analysis

Property type	Overall sentiment	Main concerns raised	Typical questions / requests	Key risks identified
Terraced – no front storage space	Predominantly negative	• No storage space for 2 additional bins • Bins left permanently in alleys • Fire risk and arson concerns • Obstruction of escape routes and pavements • Visual clutter	• Can boxes be retained? • Can smaller bins be offered? • Are communal or shared hubs possible? • How will fire risks be managed?	• Fire hazard in alleys • Enforcement challenges • Reduced participation in recycling • Increased street clutter
Terraced – with forecourt or front garden	Mostly negative to mixed	• Limited space despite forecourt • Difficulty moving multiple bins • Noise (glass) • Hygiene and contamination	• Option for smaller bins? • Can boxes remain alongside bins? • Help for older residents?	• Obstruction on collection days • Increased contamination • Accessibility issues
Semi‑detached houses	Mixed	• Bins too large for low recyclers • Storage space still limited for some • Bins blocking driveways/pavements	• Choice of bin size? • Can low‑waste households opt out? • What happens if a collection is missed?	• Under‑used capacity • Resident dissatisfaction rather than operational failure
Detached houses	Generally neutral to supportive	• Capacity vs frequency confusion • Aesthetics of large bins • Missed collections	• Could larger bins be offered for large households? • Why not food waste?	• Lower risk overall • Risk mainly reputational if concerns ignored
Assisted collection households	Cautious to negative	• Difficulty manoeuvring bins • Fear of changed collection points • Do not generate enough recycling to justify bins	• Will assisted collections remain unchanged? • Can smaller containers be used?	• Reduced independence • Increased service complaints
Across all property types	Widespread concern	• Lack of free‑text comment boxes • Perception of a predetermined decision • Confusion over legislation vs council choice • Cost and value for money	• Why no open comments in survey? • What evidence supports bins over boxes? • Can education be prioritised over container changes?	• Loss of trust in consultation • Reduced public buy‑in

Table 11 – Analysis of email communication by household type.